Refund Policy

We only accept refunds for purchased items that’s suddenly out of stock in the middle of the production process. First we will offer to exchange the out-of-stock item with other item that’s available, but then if you do not wish to exchange, we will be happy to refund the amount accordingly. Refunds may take 3-5 business days to process. In this case, we will stay in touch with you through WhatsApp regarding the out-of-stock issue and help you with the refund process.

What item can be exchanged?

• Defective item or product that didn’t match your size & incorrect product.

• Defective product will be exchanged for the same product with the same size.

• Incorrect product will be exchanged to the correct product based on the invoice.

If the product for exchange is not available, the original item will be exchanged to other available colors or sizes. We are truly sorry if we have sent you the wrong or defective product.

Kindly note that we do not offer cash refunds for any of our products under any circumstances.

What item cannot be exchanged?

• Correct product based on the invoice (we do not accept exchange for a different print or model).

• Items that have been washed, used, or had their original branding or tags removed by the customer.

• Defect after the product has been worn or tried by the customer.

• Products with slight imperfections (loose thread, slight dotted stains, dust etc) which do not affect the overall appearance of the item will not be considered a defect. The color shown on the desktop/phone screen may be different with the original products. In such circumstances, it will not be considered as a defect and we will not accept any exchanges.

*)Nice Kids reserves every right to refuse your exchange if it doesn’t follow our exchange policy. We may have to send the product back to the customer and shipping fee will be charged to the customer.

Terms & Conditions

• Exchange request is only applicable within 3 x 24hr after your order is received.

• Items must be returned to us within 5 business days from the date of order received.

• Product in its original condition when you first receive, material does not deform, odorless, etc.

• Unwashed (haven’t been soaked)

• Tag is still intact, label and packaging in undamaged condition.

• Exchange product(s) can only be done one time.

• Shipment fee on exchange products will be charged to customers.

• For the defective products / incorrect products received, we will provide free shipping to our warehouse and back to customers.

• We reserve every right to refuse the second exchange request.

Contact us through Whatsapp with your order number and photos displaying the item’s defects or other relevant details. Once we have agreed on the exchange, we will proceed with the shipment of your new item. The shipment timeline will follow our regular schedule.

All purchases are final and we do not accept any returns.